Pulsar Thermal Warranty and Support

Pulsar thermal devices are sold with a manufacturer warranty, and in the US that warranty and its service are handled through the official distributor, Sellmark. Terms, length, and what is covered depend on the specific product and the date and place of purchase, so rather than rely on a number quoted secondhand, confirm the exact warranty period and conditions on the official Pulsar or Sellmark warranty page or in the paperwork that shipped with your unit. In general, manufacturer warranties cover defects in materials and workmanship and exclude accidental damage, misuse, and unauthorized repairs. Buying from an authorized dealer rather than a gray-market seller is what keeps the warranty valid.

To get support moving quickly:

• Register the device on the official Pulsar or Sellmark site soon after purchase; registration ties your serial number to your proof of purchase and speeds any future claim.
• Keep your receipt and the serial number handy - support will ask for both.
• Use the official contact channel listed on Pulsar's or Sellmark's own website for your region rather than a phone number found on a third-party page, which may be outdated or wrong.
• For dealers near you, use the authorized-dealer locator on the official site instead of assuming any listing is authorized.

Going through official channels matters because only authorized service keeps a warranty intact, and only an authorized dealer can confirm a unit is genuine and covered.

Thermal optics are precision electronics, so most internal repairs are not DIY jobs - opening a sealed device can void the warranty and ruin its weather sealing. For anything beyond user-serviceable parts, send the unit through the official service process rather than a local shop. User-replaceable items are limited and generally include the removable APS battery packs, charging cables and cradles, caps, and straps, which you can buy as accessories. For an internal fault, image problems that survive a firmware update, or physical damage, contact official support for a repair or replacement assessment and follow their return instructions so your claim is honored.

Many issues clear up without a service ticket. Run through these first:

• Device will not power on: try a fully charged APS pack, clean the battery contacts, and confirm the pack seats fully. See the battery and charging guide.
• Image looks grainy or off: run the built-in calibration, clean the objective lens, and check that firmware is current.
• App or Wi-Fi problems: re-pair in Stream Vision 2, grant the app its permissions, and update both app and firmware.
• Loses zero: recheck the mount torque and re-confirm zero before assuming a scope fault.

If a problem survives these steps, document it - note firmware version, what you tried, and any error - before you reach out, which makes support faster.